FAQ

Are the rooms scary?

The short answer is no. All our rooms are family friendly and entertaining for all age groups.

How do I make a last minute booking?

To make a last minute booking, please email us at booking@xcapemelbourne.com.

Where to buy and redeem gift vouchers?

Create a personalised gift card within seconds, ready to be emailed or printed out for snail mail or in-person giving.

Please click here to BUY gift vouchers.

Please click here to REDEEM gift vouchers.

Do you cater for Corporate Functions and Private Events?

Absolutely. We specialise in events. Hosting a surprise party? Proposing? Whatever your requirements are, we are here to meet them. Please drop us a line at booking@xcapemelbourne.com and we will tailor an exclusive memorable event just for you!

How do I get there?

We are located 100 metres from Brunswick Station, 200 metres from the nearest tram stop (on Sydney Road – 19 tram stop 22) and there is ample parking.

When should I show up for our booking?

Please arrive 5-10 minutes before your scheduled start time. Game play time is fixed, and bookings cannot be rescheduled in the event of late arrival.

Is there an age limit?

We welcome anyone to play. Players under 16 years old must be accompanied by a paying adult.

Can I take photos or videos in the room?

No photos or videos are permitted in the rooms. Team photos will be taken after you escape.

Can I get a hint if I get stuck on a puzzle?

Yes, however, we do encourage you to solve the puzzles by yourselves to get a better experience and sense of achievement.

Can I exit in case of an emergency?

You are not physically locked in the rooms. You can leave at any time.

Can I cancel or reschedule my booking?

NO cancellations or refunds are available. However, you may reschedule your booking using the link in the confirmation email up to 72 hours before your game starts.

You can reschedule your booking within 72 hours by sending an email to booking@xcapemelbourne.com for a $30 administration fee. Alternatively, you are welcome to pass on your booking to somebody else.

Can I bring extra people on the day?

Feel free to bring extra people along, please do not exceed the maximum people permitted in each room. Cash payments can be made prior to starting.